Overview
Resources, methodologies and a culture committed to customer success
Great software is only one part of the solution. To achieve the desired business outcomes, our customers typically want assistance through the full system lifecycle – implementation, maintenance and support, user training, and system upgrades. In addition, many of our customers want their staff trained to enable them to be self-sufficient, while others prefer to look for a long-term vendor relationship for on-going maintenance.
Customer success is paramount to our business. To this end, Calypso provides a complete portfolio of customer services to help our customers achieve these business results:
Calypso Global Professional Services stands ready to assist new and existing customers to rapidly derive maximum value from new or current installations using repeatable, proven methodologies. A new product, Calypso Fast-Track, was introduced in 2007 to leverage the extensive experience and knowledge gathered from numerous global deployments, reducing time-to-value.
Calypso University supports our more than 15,000 users, hundreds of employees, and qualified implementation professionals. Calypso University’s goal is to provide a complete learning experience regardless of whether the setting is online or onsite.
Calypso Technical Support is available 24x7 globally to respond to customer issues and inquiries.
Calypso Customer Conference provides an annual gathering of our customer community to learn from each other about the latest product/services offerings, meet customers from other global organizations, and collaborate with Calypso business and technology experts.
And in today’s environment, no one company can do it all. Calypso has implementation partnerships with the world’s leading systems integrators and capital markets industry experts to provide additional implementation knowledge and resources to ensure customer success. Learn more about our implementation partners.