Overview

Customer Services

Calypso Technology is focused on Customer Satisfaction as one of the company’s core values. The Customer Services organization leads this effort to make sure that our Customers have the best ownership experience of our software. Throughout the Calypso Ownership Cycle, the Customer Services Organization works closely with our Customers to overcome challenges to achieve the Customers goals.

In order to holistically meet the needs of our customer’s Calypso ownership lifecycle, the Calypso Customer Services organization focuses squarely on the customer ― installations, post-production support, and relationship management. Under the Calypso Customer Services umbrella:

• Professional Services (PS)
  • Installations
  • Customizations
• Product Support
  • Post-production support
  • Problems resolution
• Account Management
  • Weekly face time
  • Single point of contact for escalation
  • Customer advocate for Calypso strategies, products, and services
  • Account planning for ongoing Calypso alignment with customer needs

• Overview
• Customer Services
• - Account Management
• - Product Support
• - Professional Services
• » Calypso Fast-Track
• » Business Partners
• - Calypso University