Product Support

Global Product Support

Calypso strives to be recognized as a capital markets leader who is easy to do business with, has highly satisfied customers, and delivers great customer service. Calypso’s Product Support staff contributes to delivering great customer service and achieving high levels of customer satisfaction by providing timely, accurate, and complete resolutions to issues related to the installation, upgrade, or use of Calypso products.

Calypso has developed a well defined product support process flow, a 24x7 web reporting and management mechanism to ensure that all reported customer issues are resolved in an efficient, responsive, and professional manner. In addition to tracking and reporting features, customers can download software and documentation, view a history of calls and access the Calypso bulletin board.

Calypso’s ongoing support assures that global assistance is always available for our customers.

At Calypso, Customer Satisfaction is not isolated to Product support; it is a service delivered by many different organizations within Calypso. Product Support works with and depends on several organizations within Calypso, all aligned  to deliver solutions and services to our customers. We continually measure our performance to make consistent improvements in all aspects of the service we deliver, and are constantly striving to better support our customers.

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